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Stability, Security, and Efficiency
Our Personal Plan is an on-demand plan offering drop off, remote or on site scheduled field appointments. Anyone can use the Personal Plan to get one of our highly skilled technicians for IT assistance. This plan is excellent for occasional on-demand service. It’s designed primarily for home users who want business-grade technicians to help with their technology.
The Business Plan is a full suite of services focused on providing enterprise-grade IT solutions to small businesses. We use a Managed IT Services model to ensure maximum stability, security, and efficiency in IT for our customers. The Business Plan includes a wide array of solutions such as field appointments, remote helpdesk, powerful maintenance and security features, preventative care, documentation, and more.
| Plan Feature | Personal | Business |
|---|---|---|
| IT SUPPORT Field Appointments | YES | YES |
| Helpdesk / Remote Service | YES | YES |
| Dropoff Service | YES | YES |
| Documentation Service | NO | YES |
| Automated Maintenance and Preventative Care | NO | YES |
| Managed Antivirus and Security | NO | YES |
| AVAILABILITY | Personal | Business |
| Priority Level | Normal | High |
| After Hours Service | (by appt) | YES |
| Emergency Support | NO | YES |
| PLAN REQUIREMENTS | Personal | Business |
| Minimum Workstations | N/A | 5+ |
Find out which plan is right for you
Understand the costs and savings
Resolve lingering or immediate problems
Find out how your IT solution could be improved
* Remote IT Support is provided at $40 per hour.
* Nonprofit IT Support is provided at $30 per hour.
* Evening/Weekend/Holiday IT Support is provided at $80 per hour ($60 per hour for nonprofits)
We charge the same for access to our experts, either over the phone or in person.
Note: We do not charge travel time within our coverage area, but do have a one hour minimum for field appointments. This minimum does not apply to our remote and phone appointments.
We proudly serve the entire Metro Detroit Area and beyond. With remote technology we can help customers anywhere.
Client Services Group provides on-site support with no travel fees inside of our local coverage area, which is a 50 mile radius of Milford, MI. If you are outside of our local coverage area, we can still come to your business or home for a small travel fee.
You may cancel any appointment up to 24 hours in advance without penalty.
Appointments cancelled within 24 hours of the start time will be charged a penalty of 1 hour of labor.
Client Services Group deeply respects and appreciates the work of nonprofit organizations. Yes, of course we offer a nonprofit discount (see Pricing section).
We know the struggles and triumphs you are going through. We would be proud to support your organization, contact us for a free consultation.
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